Service Training Tips
Know and understand the value of each
of your customers. We tend the treat people according to the value they
represent to us and our company.
Make sure EVERYONE involved in either
interacting or supporting customers receives customer service training.
the entire customer experience is like a chain. One weak link can ruin
the entire experience.
If you think something can be done
better, make the effort. Your competition is probably doing that and if
you do nothing while others move forward, you are falling behind!
Remind yourself that NO business can
survive without customers. Without businesses there are no employees.
Without employees there are people who don't have jobs. It's good to
always keep this in mind. Especially when dealing with difficult
It can cost up to 10 times more to
bring a new customer though your doors than it does to satisfy an
existing customer. So it just makes sense to do everything you can to
keep your existing customers happy.
Having everyone trained in customer
service assures a uniform customer experience. that means that every
customer will receive the same level of service regardless of who takes
care of them.
Customers who leave your business
will almost never tell you why. To avoid that, you need to be proactive
and always look for ways to offer your customers more than anyone else.
Customers today have more options
than ever before. this means you have to offer more than ever before.
this includes product value, service and customer support. Fail at
either of those and your customer will look elsewhere.
Never give a customer the slightest
reason to even think about looking elsewhere. that is where trouble
Always remember that your customers
are not interested in why you can't do something. akways focus on what
you CAN do and not on what you can't do.
Remember that the best thing you can
do for all your customers is to make sure that every employee receives
customer service training.