often does your business use the telephone each day?
calls does your business get every day?
of your employees use the phone in your business?
employees give the same impression to each and every caller?
employees represent your business the way YOU want them to?
We routinely provide product training, technical training, and sales
training to our employees or management but we often forget some of the
most important training for everyone in our employ. Virtually everyone
employed today uses the telephone in the course of their normal workday.
Yet, most of these people have never been taught the best and most
effective ways of using this important business tool!
The fact is, many potential customers are lost due to improper treatment
or improper use of the telephone! Poor telephone procedure can give a
poor impression of your business and cause the callers to think that
your organization does not appreciate their business. Your callers may
feel upset, under appreciated, or not respected just because someone
said the wrong thing or answered the phone in an improper manner!
First impressions are the lifeblood of many businesses. Most of the time
you will not be given a second chance to impress a customer or earn
their trust, respect, and most important, their business! Take the steps
required to make sure that every one of your employees knows how you
want your customers treated and how they are to represent your company!
Individuals need this training to insure that they make the best
possible impression and make the very best out of every situation.
Proper phone use increases product sales, closure rates, and greatly
improves customer satisfaction! Proper phone use also reduces customer
problems and the stress that often accompanies these situations!
You can get training in the proper use of the telephone quickly and
easily by ordering our training manual, "Great Customer Service
Over The Phone!" Available for instant download, this publication
can have you using the phone properly and effectively the very same day
your order it! Instant download means you can start improving your
skills almost immediately! Get the manual in the morning and see results
that afternoon! Train in the privacy of your own home or office! No
expensive classes or travel expenses! No time off from work!