Service oriented businesses encounter a whole new "set
of rules" when it comes to Customer Service. Since the very
nature of service involves more than your fair share of problem
situations, it is critical for your career and business that you
know how to handle these situations correctly from the first
contact all the way to the end. Failure to address any one part
can mean added stress or the loss of a customer!
Service techs see our customers when they are at the most
vulnerable. They have a problem which has left them without the
use of certain equipment they sometimes use every day of their
lives. They are concerned about the cost, future reliability,
and whether it can even be repaired or not! The expense is not
always planned for or expected and that leads to more
frustration on the part of the homeowner.
The Certificate Course in Customer Service for Service
Technicians addresses these concerns and a LOT more. From first
contact through the end of the process, we take you through
every step and show you easy and effective ways for any
technician to do their job better, faster, and with higher
customer satisfaction than ever before! Plus, an added benefit
is a dramatic reduction in daily stress that often surrounds the
With this Certificate Course, you get the following training
Service For Service Technicians
Service Recovery Skills
Customer Service Over The Phone
To Interact With Any Kind of Customer
to help you implement what you have learned more easily
We take you through EVERY part of the service process. Here are
just a few of the areas we address in the course:
important first contact
the proper information and getting it accurately!
to act on the service call.
no technicians should EVER say!
service follow-up and paperwork.
to use service to generate even MORE revenue!
Plus, when you complete reading the materials and feel you
understand the concepts, just take a short on-line examination
(usually much less than 30 minutes!). If you achieve a passing
grade, we will send you a handsome full-color Certificate of
This certificate is perfect for display on your office wall or
service desk to show others that you care enough about your
customers to invest your time in learning how to serve them
better! Plus, this certificate is invaluable as part of any
resume or portfolio and is also a great asset to present during
a job interview! These skills are desired by just about all
Human Resource departments and job recruitment services
throughout the world!
The materials will be available for instant download immediately
after the completion of the payment process. They are all in
Abobe PDF format which means you can view them on your monitor
or print them out for "on the job" reference! They are
written in an extremely easy to understand format and they
requirement no special background or education!
Here For A Sample From Customer Service For Service Technicians
Train on your own schedule as little or as much as you wish.
No timetables, no set schedule, work whenever you want. You're
in total control! We have gone to great lengths to make the
entire process as easy and painless as possible. We are certain
that you will be thrilled at the experience and results!
So-o-o- EASY To Get This Important & Valuable Training!
Just click on
the link below and complete the payment process. You are
protected through PayPal's secure web technology and through
their Customer Protection guarantee! When you have completed the
payment process, you will be taken to your download page where
you can instantly download all the manuals! Save them in a
folder on your desktop and you are ready to go!