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Service oriented businesses encounter a whole new "set of
rules" when it comes to Customer Service. Since the very nature of
service involves more than your fair share of problem situations, it is
critical for your career and business that you know how to handle these
situations correctly from the first contact all the way to the end.
Failure to address any one part can mean added stress or the loss of a
customer!
Service techs see our customers when they are at the most vulnerable.
They have a problem which has left them without the use of certain
equipment they sometimes use every day of their lives. They are
concerned about the cost, future reliability, and whether it can even be
repaired or not! The expense is not always planned for or expected and
that leads to more frustration on the part of the homeowner.
The Certificate Course in Customer Service for Service Technicians
addresses these concerns and a LOT more. From first contact through the
end of the process, we take you through every step and show you easy and
effective ways for any technician to do their job better, faster, and
with higher customer satisfaction than ever before! Plus, an added
benefit is a dramatic reduction in daily stress that often surrounds the
service industry!
With this Certificate Course, you get the following training manuals:
-
Customer
Service For Service Technicians
-
Customer
Service Basics
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Customer
Service Recovery Skills
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Conflict
Resolution
-
Great
Customer Service Over The Phone
-
How
To Interact With Any Kind of Customer
Plus,
to help you implement what you have learned more easily and
effectively,
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We take you through EVERY part of the service process. Here are just a
few of the areas we address in the course:
-
The
important first contact
-
Scheduling
of appointments
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Getting
the proper information and getting it accurately!
-
Keeping
customers informed
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How
to act on the service call.
-
Things
no technicians should EVER say!
-
Customer
communications
-
Ordering
of parts
-
After
service follow-up and paperwork.
-
How
to use service to generate even MORE revenue!
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Plus, when you complete reading the materials and feel you understand
the concepts, just take a short on-line examination (usually much less
than 30 minutes!). If you achieve a passing grade, we will send you a
handsome full-color Certificate of Completion!
This certificate is perfect for display on your office wall or service
desk to show others that you care enough about your customers to invest
your time in learning how to serve them better! Plus, this certificate
is invaluable as part of any resume or portfolio and is also a great
asset to present during a job interview! These skills are desired by
just about all Human Resource departments and job recruitment services
throughout the world!
The materials will be available for instant download immediately after
the completion of the payment process. They are all in Abobe PDF format
which means you can view them on your monitor or print them out for
"on the job" reference! They are written in an extremely easy
to understand format and they requirement no special background or
education!
Click
Here For A Sample From Customer Service For Service Technicians
Within a few days after you purchase the course, you will receive via
e-mail your details for accessing our on-line testing center. When
you're ready, just take the on-line test and receive your certificate!
Train on your own schedule as little or as much as you wish. No
timetables, no set schedule, work whenever you want. You're in total
control! We have gone to great lengths to make the entire process as
easy and painless as possible. We are certain that you will be thrilled
at the experience and results!
It's
So-o-o- EASY To Get This Important & Valuable Training!
Just click on the link
below and complete the payment process. You are protected through PayPal's
secure web technology and through their Customer Protection guarantee!
When you have completed the payment process, you will be taken to your
download page where you can instantly download all the manuals! Save them
in a folder on your desktop and you are ready to go!
It's That
Easy!
To order
your Certificate Course in
Customer Service
Training For Service Technicians,
For the low price of just
$59.95
just click on the button below!
If you should experience
any problems with the download process,
or if you have any questions at all, please contact our Help
Desk.
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