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Certificate Course in
Customer Service Training
for Service Technicians

"There's More To Service Than Just Fixing The Equipment"

"Fixing The Customer" Is
Just As Important As
Fixing The Product!

 

          Service oriented businesses encounter a whole new "set of rules" when it comes to Customer Service. Since the very nature of service involves more than your fair share of problem situations, it is critical for your career and business that you know how to handle these situations correctly from the first contact all the way to the end. Failure to address any one part can mean added stress or the loss of a customer!

          Service techs see our customers when they are at the most vulnerable. They have a problem which has left them without the use of certain equipment they sometimes use every day of their lives. They are concerned about the cost, future reliability, and whether it can even be repaired or not! The expense is not always planned for or expected and that leads to more frustration on the part of the homeowner.

          The Certificate Course in Customer Service for Service Technicians addresses these concerns and a LOT more. From first contact through the end of the process, we take you through every step and show you easy and effective ways for any technician to do their job better, faster, and with higher customer satisfaction than ever before! Plus, an added benefit is a dramatic reduction in daily stress that often surrounds the service industry!

          With this Certificate Course, you get the following training manuals:

  • Customer Service For Service Technicians

  • Customer Service Basics

  • Customer Service Recovery Skills

  • Conflict Resolution

  • Great Customer Service Over The Phone

  • How To Interact With Any Kind of Customer

Plus, to help you implement what you have learned more easily and effectively, 

  • 7 Days To Great Customer Service!

          We take you through EVERY part of the service process. Here are just a few of the areas we address in the course:

  • The important first contact

  • Scheduling of appointments

  • Getting the proper information and getting it accurately!

  • Keeping customers informed

  • How to act on the service call.

  • Things no technicians should EVER say!

  • Customer communications

  • Ordering of parts

  • After service follow-up and paperwork.

  • How to use service to generate even MORE revenue!

          Plus, when you complete reading the materials and feel you understand the concepts, just take a short on-line examination (usually much less than 30 minutes!). If you achieve a passing grade, we will send you a handsome full-color Certificate of Completion! 

          This certificate is perfect for display on your office wall or service desk to show others that you care enough about your customers to invest your time in learning how to serve them better! Plus, this certificate is invaluable as part of any resume or portfolio and is also a great asset to present during a job interview! These skills are desired by just about all Human Resource departments and job recruitment services throughout the world!

          The materials will be available for instant download immediately after the completion of the payment process. They are all in Abobe PDF format which means you can view them on your monitor or print them out for "on the job" reference! They are written in an extremely easy to understand format and they requirement no special background or education!

Click Here For A Sample From Customer Service For Service Technicians

         Train on your own schedule as little or as much as you wish. No timetables, no set schedule, work whenever you want. You're in total control! We have gone to great lengths to make the entire process as easy and painless as possible. We are certain that you will be thrilled at the experience and results!

It's So-o-o- EASY To Get This Important & Valuable Training!

          Just click on the link below and complete the payment process. You are protected through PayPal's secure web technology and through their Customer Protection guarantee! When you have completed the payment process, you will be taken to your download page where you can instantly download all the manuals! Save them in a folder on your desktop and you are ready to go!

It's That Easy!

 

Because this is a set of Manuals and not an individual title, The Customer Service Training for Technicians Certification Course is available only in PDF format.

PDF format for viewing on your computer and for print capability. PDF's are delivered to
 you automatically after payment. You will have them in minutes and will enable you to start immediately.

To Order The Customer Service Training for Technicians
Certification Course,
Please Click on the PayPal Button Below.

 

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$59.95

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