Customer Service Training Resource Page

101 Ways To Improve Customer Service

Product Description
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

The Customer Service Training Toolkit

Product Description
The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises "as is" in 30-60 minute training modules or combine them to create longer training programs. The book is full of reproducible participant handouts, worksheets, questionnaires, and overhead masters to make the trainer's job easy. Trainers who, as part of their customer training program, want to give to each participant a brief, motivational handbook reinforcing many of the ideas behind the training activities can obtain copies of the authors' accompanying book, Super service, The Customer Service Training Tool Kit makes it easy for a trainer to design and deliver great customer service training at a fraction of the time it would take to develop a program from scratch.

The Customer Service Activity Book

Product Description
This book provides powerful training exercises for creating top-notch customer service! From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find "The Customer Service Activity Book" a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. "The Customer Service Activity Book" presents an array of dynamic and engaging activities that: reinforce what good customer service is - and is not; demonstrate how to work together most constructively and efficiently; prove the value and the importance of "sharing the load"; and show how to increase productivity and performance while enhancing relationships with customers. Assembling 20 years of sales and customer service experiences in a wide variety of industries, "The Customer Service Activity Book" is a treasure trove of exercises for enhancing the quality of any customer service training program.

Customer Service DVD Training Video

Product Description
For more than 20 years, Jane Handly has been highly sought-after as a speaker, trainer & consultant in the area of customer service & retention. She teaches practical ideas on exceeding expectations, handling difficult situations, increasing internal team work, boosting sales and much more. As dynamic as she is down to earth, her unique style captivates and motivates people to go the extra mile to wow their customers.

- REDUCE CUSTOMER FALLOUT & INCREASE SATISFACTION
- MORE EFFECTIVELY TEAM WITH YOUR INTERNAL CUSTOMERS
- DELIVER THE KIND OF SERVICE PEOPLE RAVE ABOUT
- HANDLE DIFFICULT CUSTOMERS & ACCOUNTS WITH EASE
- GENERATE HIGHER LEVELS OF REPEAT BUSINESS & REFERRALS
- AND MUCH MORE ...

Smile! Customer Service Training DVD

SMILE! presents the personal work philosophy of Reggie Wilson, a Seattle bus driver who is so popular some of his passengers claim they plan their day to ride his bus. Riding Reggie's bus might remind you of going to summer camp. He sings, tells jokes, and greets every passenger with a big SMILE sign. Most important is why he does it. Reggie says his positive attitude is a conscious choice he makes every day. "There are days I don't feel like putting up the SMILE sign, but I have to make a choice about where I want to be with my attitude." This video is a refreshing look at how a positive attitude can be the center of every customer service experience. But it is also a wonderful reminder that we own our attitudes, and, whatever our job, like Reggie we have the power to make this a better day for our customers and for ourselves.

20 Customer Service Training Workshops

Product Description
Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!

Ring-bound: 368 pages
Language: English