Are you losing existing
customers to your competition?
Are your customers leaving and you don't know why?
Is your market share eroding instead of growing?
If you answered
"YES" to any of the above, you need to learn,
What do you
do when a problem arises with a customer?
How do you
handle customer service situations when something has gone wrong?
Do you accept
the fact that some of your customers will leave no matter what you do?
a fact of life. No company, or individual, goes through an extended period of
time when everything goes right. No matter how hard we try, how thoroughly we
plan and prepare, there will be times when things just go wrong. Can you guard
against these customer service nightmares? Sure! Can you eliminate them
entirely? No! The key to success is dealing with these situations in a
productive and positive manner!
Recovery Techniques teaches you, or your employees:
initially react to Customer Service problems in a quick and positive manner.
should view customer service problems as opportunities instead of problems
that should be avoided.
How to arrive
at solutions that are cost effective yet address the customers need!
establish your customers real value to your company!
What to do
when a customer makes outrageous requests or demands!
Recovery is a combination of good customer service and fiscal responsibility.
Proper Service Recovery means knowing the value of your customer and the costs
associated in keeping that customer happy! Customer Service with Fiscal
Recovery Techniques provides you with
the information and customer service techniques that will enable you to turn
negative situations into positive statements about your company. Proper Service
Recovery techniques will allow you to keep your customers happier with a minimum
of expense! Remember, every customer
you lose is another customer gained by your competition! Don't give your
competition any advantage! Start
increasing your customer retention efforts today! If you are involved with
direct customer contact on any level, Service
Recovery Techniques will be a valuable
additional to your customer service skills! Let Service
Recovery Techniques start working for
you and your business today!
Here For A Sample From Service Recovery
Recovery Techniques is available in 3 Formats.
format for viewing on your computer and for print capability.
PDF's are delivered to
you automatically after payment. You will have them in minutes
and will enable you to start immediately.
format for viewing on your Kindle Reader or with your IPAD after
installing the Kindle app from the I-Tunes app store. You will not
have the ability to print out any material on the Kindle version.
Kindle formats are purchased and delivered through Amazon and will be
sent using their WhisperNet system.
format is for those readers who prefer an actual physical book.
Physical books are the most expensive option but many like their
portability and ease of use for reference.
Order Service Recovery Techniques, Please Select the Format
you Want and Click on the Appropriate link Below.