Customer Service Basic Skills Package!
This packages includes all the training publications needed to form a solid basic knowledge of Customer Service!
This package includes:
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Customer Service Basics
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Customer Service Recovery
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Conflict Resolution
Plus the following BONUS publications to get you started Fast!:
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7 Days to Better Customer Service
-
Using Customer Service Skills to SELL, SELL, SELL!
This package, a $74.90 value if purchased separately, can be yours for only $39.95 plus $5.95 S&H
(above prices are for delivery in the United States only. Please e-mail us for price quotes for areas outside the United States)
Frontline Customer Service Package
This package includes the publications most needed by Frontline Service employees and anyone who deals with customers on a daily basis!
This package includes:
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Customer Service for Frontline Employees
-
Conflict Resolution
-
Customer Service Recovery
Also includes the following BONUS publications to help get you started quickly!:
-
7 Days to Better Customer Service
-
Using Customer Service to SELL, SELL, SELL!
This
package, a $74.70 value if purchased separately, can be yours for only
$39.95 plus $5.95 S&H
(above prices are for delivery in the United States
only. Please e-mail us for price quotes
for areas outside the United States)
Service Technician Package
This package consists of the publications needed to provide quality customer service skills to anyone in a service related business. Technicians, dispatchers, parts department employees, etc will benefit greatly by this training package!
The Service Technician Package includes:
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Customer Service Training for Service Technicians
-
Conflict Resolution
-
Customer Service Recovery
Also includes the following BONUS publications to get you started FAST!:
-
7 Days to Better Customer Service
-
Using Customer Service Skills to SELL, SELL, SELL!
This package, a $74.70 value if
purchased separately,, can be
yours for only
$39.95 & $5.95 S&H
(above prices are for delivery in the United States only. Please e-mail us for price quotes for areas outside the United States)
