For a limited time only, you can download all 5 of our most popular Customer Service Training E-BOOK publications for the low, low price of just $37.95! That's right! That's like getting 3 manuals FREE! For just $37.95 you can INSTANTLY DOWN-LOAD the following publications:

• Customer Service Basics - Get the basic Customer Service skills that you will need to understand how to best treat every customer who walks through the door!  By treating your customers right, you help insure they return to your store time after time after time!

• Customer Service Training For Frontline Personnel - For those employees on the "front lines" every day, here are the skills you will need to deliver the very best customer service to your customers! Learn the skills and show your customers just how much you care about them and their business!

• Customer Service Recovery - Even the very best business has a "hiccup" in customer service! Learn what to do and how to do it when things go bad! Very often it is how you react to a negative situation that determines whether or not you lose that customer or gain him for life!

• Customer Service For Technicians - Add important Customer Service skills to your technical skills to provide world class service both to the equipment AND the customer! Taking care of both the equipment AND the customer is what it is all about!

• Conflict Resolution! - How do you deal with a difficult customer? How do you react when situations get tense and adversarial? Learning the right way to handle difficult situations lets you resolve issues faster and much more economically!

• Great Customer Service Using The Telephone! Limited Time Only! - The telephone can be either our greatest tool or our worst enemy! Learn how to use this all important instrument to provide excellent customer service to every customer who picks up the phone!

   Get all 6 download E-BOOK versions* for just $37.95! That's less than $7 per manual! These 6  publications will answer all your customer service needs from the very basics up to advanced problem resolution skills! 

You save over 55% over our regular download prices by ordering this special package!

To order your set of 6 manuals available through instant download, please click on the button below!

If you should experience problems with the download process, please contact us

* E-BOOK versions are complete versions of our manuals that are designed to be viewed on a computer through an Internet browser. If you do not have an Internet browser, or the capability to view E-BOOK material, please order our materials on CD-ROM.

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