The Customer Service Training Institute
Specialists in: Career Enhancement - Customer Service Training - Corporate Training Products
"Be A Leader, Not A Follower! Take Control Of Your Future Success!"

Featuring

Self-Study Training Manuals

Group Training & Trainers Materials

Audio-Based Training On CD

All Manuals & Courses Created & Designed By Certified Customer Service Training Professionals With Over 25 Years of Customer Service Experience!

Resources

Visit Our Customer Service Forum/Blog!

Get A FREE E-Book!

Special Sale On Our 6 Manual Customer Service Training Package

Check Out Our Summer Tan & Train Specials!

Special Trainer's Sale Going On NOW!

Partner
 With Us!

Our Training Publications

Customer Service Manual Collection

Customer Service Certificate Program

Customer Service Basics

Customer Service Recovery Skills

Conflict Resolution

Customer Service Training for Front-Line Personnel

Customer Service Training for Service Technicians

How to Interact With Any Kind of Customer

Using the Telephone for Great Customer Service

Advanced Customer Service Skills

7 Days To Great Customer Service!

Success Strategies For Career-Oriented Individuals

When Opportunity Knocks...
Will YOU Be
Prepared???

 

Audio-Based Training

Customer Service Training for Service Technicians

Customer Service Fundamentals

Customer Service Blog!

Visit Our
Customer Service Training Blog For FREE Customer Service Information, Articles, & Resources!

Customer Support

Questions?
Problems?
Comments?

Contact Our
 Customer Service Help Desk!
Fast and Easy Solutions To Your Customer Service Issues and Questions!

 

Customer Service Master Program!

 

Would you like to get a complete education in Customer Service? 

Would you like to be able to handle any situation with confidence and poise?

Would you like to be a "Customer Service Mentor" to co-workers and employees?

 

          If so, our Customer Service Master Program is just what you are looking for! With our Master Program, you receive a CD-ROM containing 10 of our most popular and informative manuals and publications each designed to provide you with the education you need to be successful with your customers!

          Contained in this CD-ROM are:

  • Customer Service Basics
  • Customer Service Training for Frontline Personnel
  • Service Recovery
  • Conflict Resolution
  • Great Customer Service Over The Phone
  • Customer Service Training For Service Technicians
  • Customer Service Training for Managers & Supervisors
  • 7 Days To Great Customer Service
  • The Importance of Great Customer Service

Plus, a very special bonus:

  • Success Strategies For Career-Oriented Individuals

 

          Today, it is not enough to just offer quality products at fair prices, you need to know how to compete for customers and how to keep them coming back for more in the future! With the cost of doing business rising by the day, it is more important than ever to keep your existing customers happy and returning to your business in the future. Since it can cost up to 10 times more to get a new customer than it costs to keep an existing one, this training is an absolute necessity!

            These publications would cost you over $100 if you purchased them separately in our instant download format. But, for a limited time only, you can get all these manuals on one easy to use CD-ROM that you can use on any PC (sorry, no MAC at this time) so you can train anywhere at any time! Take your disk with you and access the material on your home PC, laptop, work PC, anywhere! Plus, we have given this CD a very nice discount so it is within the reach of everyone!

You Can Get The "Customer Service Master Course"
CD-ROM for the Low Price of Just

$59.95
(Plus $4.95 shipping & Handling US Orders only. See below for orders outside the USA)

 

 

For Orders Outside the USA

You Can Get The "Customer Service Master Course"
CD-ROM for the Low Price of Just

$59.95
(Plus $9.95 shipping & Handling for orders outside the USA)

Please Use Above Link For Orders Outside the USA ONLY!

 

Upon completion of the payment process, we will ship out your CD-ROM to the address listed on your PayPal receipt. If there is another address where you would like this CD shipped, please contact our Help Desk and open a support ticket.