Are you a manager or supervisor responsible for part of the customer
experience? Do you or your department interact with customers on a
regular basis? If so, you need to be aware that how you approach
Customer Service, and your staff, will determine just how effective your
efforts will be!
Managers and Supervisors are critical parts of the Customer Service
experience. Often looked up to and viewed by their staff as leaders and
role models, how you bring this important training to your staff will
determine not only how effective the
training will be but also how long it will
take to show results!
In customer Service Training for Managers & Supervisors, we will
take an in-depth look at how you can be the most effective leader and
Customer Service advocate to your staff and your company!
In this information packed volume, you will learn:
- The most important
things every manager or supervisor need to know about
bringing change and new skills to their staff
- One critical step every
manager or supervisor must take to keep people focused and
- What important roles
managers and supervisors must fill for their staff.
- How to introduce change
and new processes to insure success!
- How to get your staff
to "buy in" to new processes and changes!
- How to encourage
employee involvement and suggestions from even the most
- How to get more results
in less time from your staff!
- How to spend a little
time now to reap huge results later ( and later, and later!)
Being a great Manager or Supervisor is more than making sure people are
scheduled properly and making sure your department comes in under
budget. A Great manager is always looking for ways to increase
performance, develop their staff, and provide the ultimate experience to
each and every customer.
This publication will enable you and your staff to:
- Increase productivity
- Increase performance
- Improve time frame to
implement new skills and changes
- Decrease employee
- Improve employee
satisfaction & perception
- Reduce expenses and
Our Customer Service Training for Managers & Supervisors allows you
to do just that and more. In fact, it is just the tip of what you, and
your staff, can accomplish!