The Customer Service Training Institute
Specialists in: Career Enhancement - Customer Service Training - Corporate Training Products
"Be A Leader, Not A Follower! We Give You A Phd. In Success!"


All Materials Created By Certified Customer Care Training Professionals With Over 25 Years of Customer Service Experience!

Customer Service  Training Resources

Visit Our Customer Service Forum/Blog!

Get 2 FREE Customer Service E-Books!

Special Sale On Our 6 Manual Customer Service Training Package

Special Trainer's Sale Going On NOW!

Partner
 With Us!

 

Our Customer Service Training Publications

Customer Service Manual Collection

Customer Service Certificate Program

Customer Service Basics

Customer Service Recovery Skills

Conflict Resolution

Customer Service Training for Front-Line Personnel

Customer Service Training for Service Technicians

How to Interact With Any Kind of Customer

Using the Telephone for Great Customer Service

Advanced Customer Service Skills

7 Days To Great Customer Service!

Success Strategies For Career-Oriented Individuals

When Opportunity Knocks...
Will YOU Be
Prepared???

 

Audio-Based Customer Service Training

Customer Service Training for Service Technicians

Customer Service Fundamentals

Customer Service Blog!

Visit Our
Customer Service Training Blog  
For FREE Customer Service Information, Articles, & Resources!

Customer Support

Questions?
Problems?
Comments?

Contact Our
 Customer Service Help Desk!

Fast and Easy Solutions To Your Customer Service Issues and Questions!

 

Links To Customer Service Training

Technician Training

Customer Service Training

Audio Based Training

 

Customer Service Books, DVD's & Resources

Visit Our Customer Service Training Resource Page

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Large User 
Options & Features!

 

Do you need to train a large number of people?

Do you to develop a personalized training program  that's cost effective?

Would you like to have a personalized cover page for your E-Book Training Manual or CD-ROM?

    Due to a number of requests for special training for large groups, we are pleased to announce the introduction of our Large User Program!

    Our large user program is available to companies and large groups who wish to provide a Customer Service Training program to their members or employees. This program offers features and Benefits usually available only to large corporations or at a prohibitive cost. These features include:

  • Group licensing fees: Instead of purchasing titles in large quantities, you can purchase a group license that can significantly reduce your overall training costs!

  • Personalized Cover Pages: You can order E-Books and CD-ROM's with your company or group logo on them for a customized training program that is sure to impress!

  • Personalized Content: You can add your own content to our pages to personalize each title. Include your own contact lists, escalation procedures, etc. to create a program that will address your specific needs!

    Using these features will enable groups and businesses to create exactly the training information they need at a fraction of the cost they would expect to pay! From custom cover pages to custom content, we can work together to create exactly what you need to provide quality training at a reasonable cost. 

    The costs involved will vary based on the number of people being trained and the features desired. Please send us an e-mail outlining your needs and we will be happy to respond to your request!

 

Customer Service  Training Publications


Customer Service Basics


Customer Service Training for Front Line Personnel

Customer Service Training for Service Technicians

Conflict Resolution

Service Recovery Skills

How To Interact With All Types of Customers

How To Use The Telephone For Great Customer Service

Customer Service Training For Supervisors and Managers

Advanced Customer Service Training Skills

Call Center Agent Training

Customer Service 6 Manual Package

Certificate Program in Customer Service

Certificate Program for Service Technicians

Certificate Program for Call Center Agents

7 Days To Great Customer Service!
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Career Growth
Publications

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Re-Entering The Workplace

How To Thrive In Any Economy

Success Strategies

When Opportunity Knocks