Service Training for
Health Care Professionals
it comes to Health Care, Customer Service Training is a crucial part of any
office or practice. Patient care is critical not only to the success of your
practice, but the quality of care can have an effect on the overall health of
the patient! Our patients demand and deserve the very best experience we can
provide. To provide anything less will increase the likelihood of your patients
moving to another physician or practice.
Though it might seem strange, maybe even awkward, to think of our patients as
"customers" they indeed are customers when it comes to sustaining your
practice. Patients, like customers, purchase care and services from your office.
The only difference, and it's a very significant difference, is that these
services are directly related to their health.
The primary difference between customer service and patient service is that
patient service usually is far more personal in nature and often requires
specialized skills or processes. After all, dealing with a patient and their
medical condition is far more important and personal than selling a customer a
television or bag of groceries. Because of this, there are several critical and
specialized processes that must be followed to insure the very best patient
Customer Service Training for Health Care Professionals provides the
information, guidance, and processes required to provide the very best patient
experience. We discuss in detail, patient needs and demands, and how you can
best meet and exceed those needs.
But the one thing that separate Customer Service Training for Health Care
Professionals from other training publications is that our publication deals
with real world practices and offices and provides real world solutions. Like
most things in life, patient care and service is not a "cookie cutter"
process. No one standrd or generic approach will work all of the time. Just as
every patient is different, so is the care those patients will need.
Customer Service Training for Health Care Professionals will take you through
every aspect of office and treatment function and show you how to best handle
each situation to the very best of your ability. The book is easy to read,
requires no specialized background or knowledge, and should be required reading
for EVERYONE in your office or practice. It is one reference you will keep
coming back to again and again when problems arise.
The best way to deal with any situation is to take steps to resolve problems
before they occur. Customer Service Training for Health Care Professionals
teaches you to do just that. We show you how to discover potential problem areas
and make quick changes to improve office function and patient care before
complaints are encountered. Since most patients leave a practice without telling
anyone why they are leaving, it is critical that we all take a pro-active
approach in our practices.
At over 100 pages, we cover everything from the first contact with the patient
all the way through after care and follow-up. real world examples and case
studies are provided to help you understand how our patients think and why they
think that way. Understanding is the very best way to start resolving and
improving things in any office or business.
As with all our products, Customer Service Training for Health Care
Professionals is available via instant download. That means you can get started
with your training within minutes of completing the purchase process!
Service Training for Health Care Professionals is available in 3 Formats.
format for viewing on your computer and for print capability.
PDF's are delivered to
you automatically after payment. You will have them in minutes
and will enable you to start immediately.
format for viewing on your Kindle Reader or with your IPAD after
installing the Kindle app from the I-Tunes app store. You will not
have the ability to print out any material on the Kindle version.
Kindle formats are purchased and delivered through Amazon and will be
sent using their WhisperNet system.
format is for those readers who prefer an actual physical book.
Physical books are the most expensive option but many like their
portability and ease of use for reference.
Order Customer Service Training for Health Care Professionals, Please Select the Formatyou Want and Click on the
Appropriate link Below.