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Which Format is Right For You?

     

     Everyone's need are different so we have created our customer service training manuals and other manuals in 3 different formats. Each format has it's own set of advantages and possible disadvantages as well. We want you to get the most out of your training experience and that sometimes means choosing the best format for your particular needs.

     Below is a listing of our different formats along with some information to help you decide which format is right for you. Of course, you could decide to purchase the same title in more than one format. that way you can have the best of both world's if you are undecided.

PDF or E-Book Format

This is the original format that all our customer service training manuals and other titles came in. It is extremely versatile as you can load the file on any computer and view it on your screen. You can save a copy at the office or at home and access it on both machines.

PDF's are viewable with an Adobe PDF viewer which is available for FREE at Adobe.com. However, almost every computer that we have ever seen has had this popular add-on installed. With w PDF you can print out sections to use as a reference if you so desire.

The disadvantage for some people is that you have to be in front of your computer or laptop in order to view the materials.

The advantages are usually lower cost, the ability to print and instant delivery. You can view your purchase within a minute or two of completing the payment process.

PDF versions are sold directly through this website through our own Secure Digital Delivery System. We use PayPal for all payments so you can pay by credit or debit cards or even by e- check. (Delivery time for check orders is longer as we need to wait for the check to clear.)

Kindle Format

With the arrival of electronic readers like the Kindle, the demand for customer service training publications soon began to increase. to meet this demand we have produced Kindle versions of our manuals for use on handheld readers and on IPADS as well. For use on the IPAD, all you have to do is download the FREE Kindle App from the app store and you can view Kindle files on your IPAD.

Advantages of this format are portability and ease of use as well as the instant delivery through the Amazon Whispernet delivery system,

The disadvantage is that you cannot print out any parts of the publication.

Kindle format purchases are handled directly through Amazon and their own payment processes. Amazon delivers the books to you through their own delivery system, Whispernet.

Paperback

Some people still love the feel of holding a book when they read. (We are a lot like that!). Most of our titles are also being offered in paperback form for those who like having a physical copy.

Advantages of a paperback is that it is easy to use as a resource when you need it. flipping through to the exact page may be easier with a paperback. Writing notes in the margins and other markings are also things some people like to do.

Disadvantages of paperbacks are a somewhat higher price and you usually have to wait several days or more in order for your copy to be delivered.

This is usually the best option for companies or groups where they want to train many people and get a uniform training experience.

Paperback purchases are handled through Amazon and Amazon handles the shipping and delivery as well. The exception to this would be for large quantity orders which are handled by us on a special order basis. Those orders are paid through PayPal.

NOTE: While the content in all versions is almost identical, there might be slight differences, mostly in formatting, with the print versions. this is due to the different printing requirements of physical books which require different margins than electronic books. The content quality and information is all formats is virtually the same except for these minor differences.

 

Please Note:

Regardless of the format chosen, the purchase price of each title includes the rights for use by one person. titles not should be given to others, shared or rented either. If you want to train multiple people with the same title, please contact us for quantity discounts or licensing options.

All our materials are the property of The Customer Service Training Institute can may not be copied or reproduced in any form without the express written permission of The Customer Service Training Institute.

     

 

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