Customer Service
Training
Manual Set
Special 60%
Off Limited Time Offer!
We WANT you to
get the training and skills
YOU need to provide your customers with the
very best experience possible. So.........
"Get Special
Pricing On Our Best Selling
Customer Service Training Manual Sets"
Six of our most
popular training manuals
all in one discounted package!
Plus,
Special Packages For Managers & Career Building!
Get a well rounded Customer Service
education
at your own pace and on your own schedule!
Dear Friend:
Greetings!
Customer Service Training is one of the most important parts of
running a successful business but sometimes it can either be totally
neglected or difficult to find. Because of this, 15 years ago, The
Customer Service Training Institute was formed.
We have well over 30
years of Customer Service experience in the private sector,
financial sector and with both small businesses and Fortune 500
companies. I am a Certified Trainer in Customer Service and I have
spent my career training people just like you how to provide the
very best customer service experience to each and every one of their
customers. One important lesson I learned over the years is:
It's Not Just What
You Do - It's How You Do It That Counts!
When it comes to
customer service, it is often how you do the things that make the
difference between satisfying a customer and having them run for the
door! Sometimes even the most well intentioned act can result in
customers leaving never to come back. These customers, and the
income they provide you and your business, are gone forever! The worst part is that they
never tell you why they left.
When this happens you feel
disappointed and maybe a little frustrated. You wonder if you could
have, or should have, handled the situation better. You wonder if you
did something, or said something wrong. To
makes things worse, you may never find out what you did wrong!
The problem is that
today, business is more competitive than ever. With the growing
Internet presence and on-line shopping, customers have more options
available to them than at any time before. They can compare
products, prices, benefits, and more in minutes from the comfort of
their own home! Because they have more options, you have to find
ways to get people to buy from you not your competition!
Knowledge Is Power! -
Become A "Customer Magnet!"
The fact is, most of
us want to provide great service. We want people to come and do
business with us rather than our competition. We also want to become
more efficient, more productive, and have less stress in our daily
work environment. Wanting is not the problem, getting the training
is the problem. Several obstacles stood in our way.
Seminars can cost you
several hundred dollars (plus travel expenses, hotels, and time off
from work), and can be inconvenient to attend. Most local Collages,
or schools don't teach these skills (though they should!) but even
then, taking a College course is even more time-consuming.
Get
The Training You Want On Your Schedule & At Your Pace!
The best answer is
self-paced training. Our manuals let you get the training and
information you need in a convenient and efficient manner. train in
the comfort and privacy of your own home or office and do it on your
schedule. As little as 15 minutes a day can give you the skills you
need to provide World-Class Customer Service to your customers! The
best part is, you can get our training for a fraction of what a
single seminar would cost!
Our Manuals Are Fun &
Easy To Read!
Nothing
ruins training than some boring old
text book or handbook. Our manuals are written so that everyone will
enjoy reading them and understand the information in them. They are
not filled with pictures, graph, filler or anything like that. Just
the information you need so you get it quickly and easily! Get
the training you want and have fun doing it!
Take a look at a
couple of samples from two of the training manuals in this set:
You will be
surprised to see just how easy it is to learn and implement the tips
and techniques contained in these manuals! With our instant download
technology, you can order these manuals this morning and be ready to
make meaningful improvements this afternoon!
We believe training should
be convenient and effective at the same time. Training should also be an
enjoyable experience so our manuals are written in a very easy to
understand format that anyone can easily follow, understand, and learn
to apply. Look at what one of our customers had to say about their
recent training experience:
Testimonial
"
I tried seminars and evening classes but always had a hard time working
them into my schedule. The customer service training manuals from CSTI allow me to get
the training I need on my schedule. Plus it was easy and even fun to read the manuals.
They are written so it feels like there was an instructor right in the
room with me talking to just me!"
Mark K.
Pasco, Wa
These are the manuals
you get in this great package:
Customer Service Basics
Customer Service Recovery
Conflict Resolution
Customer Service For Frontline
Personnel
Customer Service Training For
Service Technicians
Great customer Service Over The
Telephone
These are the same techniques I
used to go from "new employee" to "employee of the
year" in my first year on the job! Hey, anyone can do this. All
you need is a little bit of time, this manual set, and the desire to
make some really easy changes.
What's In It For
You????
The bottom line is
that no one is going to buy something or learn something if there is
no benefit to it. The fact is, Customer Service Training has so many
benefits, it is difficult to list them on one page. But, here are
some of the main benefit you will receive from taking the training
in this manual set:
Increased customer
satisfaction. When you treat customers right, they come back. Plain and
simple.
Increased customer
retention. All businesses need to keep their existing customers in order
to survive and grow.
Reduced stress in the
workplace and in life. Being able to interact better with people can
dramatically reduce daily stress.
Self-Paced training
let's you work within your schedule. No matter how much or little time
you have, you can do this!
These skills are among
the most sought after skills by human resource and employment
specialists.
These skills increase you
productivity and efficiency, allowing you to get more accomplished in
the same amount of time.
You get the skills you
need, in a short amount of time, with the least amount of inconvenience
Instant downloads get
you started fast! It's possible to make meaningful progress the same day
you order!
And much, much more!
Our training is so easy and so effective, educational institutions use
the same training materials to help their students master Customer
Service Fundamental and Advanced skills! Just look at what one of our
educational partners have to say about our training materials:
Testimonial
"As
Nigeria's pioneer certification institution in Customer Service, hundreds
of our students have had the privilege of using the top quality customer
service training products from CSTI. We have also incorporated these products
into the curriculum of our certificate offerings. "customer
service training products from CSTI. We have also incorporated these products
into the curriculum of our certificate offerings. "customer
service training products from CSTI. We have also incorporated these products
into the curriculum of our certificate offerings. "
Dele Babatunde
Career Forte
You Know The Skills
You Need, You've Seen The Benefits You'll Receive...
Now See Why You
Need To Start Your Training NOW!
The hardest part of
doing anything new is to take the first step. Some people have all
kinds of excuses (it's too hard, it's too expensive, I don't have
the education, etc...) but we have done our best to remove each and
every one of them. The fact is, anyone can do this, everybody needs
these skills, and everyone should take this training.
So we wanted to blow one excuse "right out of the water"!
If purchased separately, these manuals would cost over $87.00 and
that is a still a great price for six information packed
volumes!
But with this offer you can buy these six Customer Service
Training Manuals, with a retail price of over $87, for the special
price of just $37.95 That's
less than $7 a manual!
Order now
and get over a 50% Discount plus, get A FREE BONUS PUBLICATION!
As if we needed to make this an even
better offer, we will also include a bonus publication if you order
now! For those placing orders under this limited time offer, we will
also include "7 Days To Better Customer Service" which
will help you take what you have read and apply it in the workplace!
We all know the key to success and results is how we apply our
knowledge and this publication shows you step by step how to do just
that!
Why Are
We Making This Offer?
First of all, there is no
"catch". You get the six manuals for the great price of just $37.95
and there is nothing else to buy. Ever. It's a great offer with no strings
attached.
We are offering this
to you because we KNOW that you are going to love these manuals and
learn a lot from them. We are pretty sure you will come back to us
for your future training needs and (this is something you'll learn
in the manuals) repeat customers are the key to success for every
business!
You see, this is a classic win-win
situation (Something else you will learn.....). You get a great deal
and we get a new customer. Instant downloading is a win-win too! You
get your product within minutes and we don't have to incur printing
costs which keeps our costs (and your price!) down at the same time!
Classic win-win!
There Is No Risk
Whatsoever!
Look, you don't know
me and you know The Customer Service Training Institute as just a
web site. Maybe your a little skeptical. I know I would be! So, let
me eliminate another "excuse". We will give you a 30 day
money back guarantee on your purchase! A 100% no hassle, no worries
guarantee!
100% money-back guarantee (
with no questions
asked.)
Read the manuals. Use the
information in your job or workplace. See how well it
works for you. If you don't think it is everything we said
it was, just let us know and we will refund your money.
That's all your money. No shipping charges, no
"restocking fees", just 100% of your $37.95
returned to you if you're not satisfied.
That's what we like to see
when we purchase products so why should we offer you
anything less?
This Is A Limited Time Offer
& Is Available Only From THIS Page!
Unfortunately, we cannot run this
special sale forever. This offer is a limited time offer and we have
designated a limited number of packages at this special price. You could
purchase this same manual set at any time from our regular website but
you will pay the full $87.00 price. Even the price of this offer is
likely to increase shortly! You can only access this order from this
page so take advantage of this special one time offer now.
So, why not take the first
step and purchase your manual set today? You can't really have an excuse
left can you? I thought we did a great job eliminating those! We've made
it easier than ever to take that important first step and start making
your business or career more enjoyable, more productive, and more
efficient.
It's Easy
(and VERY Secure!) To Order
Your Customer Service Manual Set, too!
We have made it easy to
order, too! Just click on the button below to order your Customer
Service Training Manual set. We use PayPal to handle all our
transactions which means you are also protected under the PayPal Buyer
Protection Guarantee! So, you have not one guarantee but two for your
protection! Plus, PayPal's server is among the most secure to protect
your personal information!
Just
$37.95
For The Entire Set of Instantly Downloaded Manuals!
Most
CSTI Customer Service Manuals are available from the
Amazon Kindle Bookstore! That means you can download our
manuals into your Kindle or IPAD and take your training
with you!
Certificate
Programs In Customer Service Training
Certificates are a great way to show
people you have invested your time and resources into Customer Service.
Certificates let your customers know that you truly care about their
experience and in providing the best service you possible can.
Certificates are also an impressive part of any portfolio, resume or
employment application! Showcase Your Achievement with a full color certificate upon
successful completion of the course! All courses are written in an easy
to follow and understand format! No experience or special education required!
Customer
Service Certification Program Get a collection
of our best selling Customer Service Training modules as well as
a full color certificate of completion suitable for framing to
show your customers you care! Instant downloads get you started FAST!
A Certificate From CSTI
Is A Great Addition To Any Resume or Job Application! It Is Also A Great
Item To Hang On Your Office or Store Wall For All To See! Show People
You Care!
Certificate
Program In Call Center Agent Training
If you are planning to pursue a
career as a Call Center Agent, this course will give you the information
& skills you require to become a world class agent. Ideal for
pre-employment training as well as improving existing skills!
Read The Materials &
Then Take One of Our On-Line Tests .
You'll find out your grade immediately!
It's Fast & Easy!
Certificate Program for
Service Technicians!
In order to achieve high customer
satisfaction, it is not enough just to fix the equipment. You have to
"fix the customer" as well! Learn how to take service to the
next level quickly and easily!
Get a
FULL Color Certificate When You Successfully Complete The Course! It's
suitable for framing and a great addition to any wall!
Instant
Download & CD-ROM-Based
Customer Service Training Modules
New
Release!
Observation Selling!
Learn how to
take communication and Customer Service skills and apply them to
your sales processes. Learn how to create larger sales, convert
more customers into buyers and increase revenue without having
to increase customers! Over 100 pages of powerful yet easy to
implement processes and information designed to get results
fast! No prior sales experience required to use these powerful
techniques! Click
Here For More Information!
New
Release!
How To Thrive
In ANY Economy! Even
in a poor economy there are opportunities for people who know
what to do and how to go about doing it. Learn how to protect
yourself from layoff, secure new opportunities, and bring
security and stability into your life easily! Over 400 pages of
easy to understand and implement information and tools. A must
for anyone concerned about or impacted by the current economy.
Click
Here For More Information!
Get two
PowerPoint Presentations: "Training the Trainer" &
"Unlocking the Keys To Great Customer Service" plus
trainer and participant manuals and a group license for 25
participants all for one low price!
Everything on an easy to use CD-ROM!
Learn what it
means and what it takes to become totally customer-focused.
Learn how to quickly and effectively turn your business into a
truly customer-focused business.
9 of our most
popular manuals and publications designed to give you a complete
education in both basic and advanced Customer Service Training
techniques and applications.
Everything on one easy to use CD-ROM!
The
basics of Customer Service Training to teach you skills or refresh
existing skills. A perfect entry level or starter manual. Also perfect for
review
What
do you do when things go wrong? Let this manual take you step by step and
show you how to resolve problems and minimize their negative effects on
your business. These skills are a must for anyone in Customer Service!
Very
often how we react after things go bad can be the difference between
losing a customer and gaining one for life! Let us show you how to keep
your people coming back again and again! These skills are a must for all!
Learn how to treat people
properly and determine which course of action to take to get the maximum
result. Different people require different approaches!
Take your
Customer Service skills and performance to a higher level with these
advanced skills manuals. Get Conflict Resolution, Customer Service
Recovery, and How To Interact With Any Kind of Customer for one special
low price!
Learn how to interact
with people over the phone properly and effectively. Learn how to increase
sales, satisfaction, and keep people coming back again, and again,
and again! A must for businesses of all shapes and sizes!
Learn how to implement a
plan designed to make it easy to take your new customer service skills and
put them to use in your job! This program is FREE with any manual
purchase!
Get a special
collection of our most popular titles in one great collection
and get them all for a very special low price!
This is a limited time offer so order your set NOW!
Get a collection
of our best selling Customer Service Training manuals as well as
a full color certificate of completion suitable for framing to
show your customers you care!
Prepare
yourself for achieving optimum performance in one of the most
challenging and rewarding customer service jobs out there today.
Get the basic and advanced skills you need to be at your best in
this great career!
Even in a poor
economy there are opportunities for people who know what to do
and how to go about doing it. Learn how to protect youself from
layoff, secure new opportunities, and bring security and
stability into your life easily!
Discover
how you can lead the Customer Service experience for your staff
and team! Learn how to institute training and change outlooks,
focus areas, and improve the performance of your department and
staff!
To get the most
out of life, we have to be prepared when opportunities present
themselves. To get that dream job or promotion we have to learn
how to make sure we're ready and others KNOW IT! Success might
not be that easy, but failure is much, much harder!
Re-Entering The Workplace
Millions of people
are returning to the workplace later in life. For these people the task
may seem difficult or at least intimidating.
This E-Book will give you the knowledge and
action plan you need to gain an advantage over others and be successful!
Click
Here For More Information!
Enhancing
The Customer Experience
Learn what it
means and what it takes to become totally customer-focused.
Learn how to quickly and effectively turn your business into a
truly customer-focused business. Best of all, learn how to do
this in a very cost-effective and easy fashion. Click
Here For More Information!
How To Thrive
In ANY Economy! Even
in a poor economy there are opportunities for people who know
what to do and how to go about doing it. Learn how to protect
yourself from layoff, secure new opportunities, and bring
security and stability into your life easily! Over 400 pages of information and tools.
Click
Here For More Information!
Our Customer
Service Training Modules Will Show You:
Why
you may never know what you did, or are still doing wrong!
How
to dramatically reduce the cost of resolving problems and
complaints!
The
key words to avoid at all cost! (and we all use them each and every
day!)
What
to NEVER say to a customer!
Common
practices we think are good but send customers away in droves!
Steps
to take to make yourself more valuable to your business or to your
company!
How
to quickly and easily become customer focused!
How
to give everyone more of what they want without increasing costs!
Most
important: How you can reduce your daily stress almost immediately!
Everyone Can
Benefit From Improved Customer Service Skills!
Business
Owners - Give your employees the
Customer Service Training that they need to maximize their performance,
sell more products, and become more productive. Accomplish this in a very
cost-effective way without having any employee miss time from work! An
inexpensive yet very effective way to train your employees on service!
Employees - Upgrade
your service training skills and become more productive and more valuable to
your employer! Prepare yourself for career advancement by possessing
service skills many others don't have!
Students -
Get the
Customer Service Training you need before starting your first job! Get the jump
on the competition by learning the Service skills they don't teach in school! Be
prepared when that opportunity presents itself!
Unemployed? - Make
yourself more marketable and valuable by getting the Service skills that are
most in demand by employers today! Give yourself the edge over your competition!
Prospective employers want people that know how to treat people & increase
revenue! Be that person!
DON'T
WAIT!!! It Has Never Been Easier To Get Customer Service Training Skills!
In just an hour,
you can be on your way to a much more secure and less stressful future with
higher pay and increased job security! Best of all, it's easy to improve your
Customer Service skills, and you can do it in the comfort of your own home and
within your schedule! The hardest part is taking the first step. Once you
do that, the rest is easy!
"I Went
From New Employee To Employee of the Year In ONE YEAR Using
The Exact Information & Techniques Featured Here! It Was So Easy!"
Good Customer
Service Training doesn't cost money,
it MAKES you money!
Take
Your Training "On The Go" with a Kindle or I-Pad!
For those of you who travel
or spend a lot of time commuting, why not broaden your ability to
train, keep up on journals and manuals, and enjoy your favorite
books at the same time? CSTI Manuals are available from Amazon
Kindle Book Store and you can also use them on I-Pads as well!
You can do that and more with a Kindle
Book Reader! Kindle Book readers are able to read PDF files so you
can red our training manuals as well as service manuals as well as
your favorite bestsellers! It truly brings total flexibility to
your reading enjoyment!
Get a FREE
Customer Service Training E-Book to help you improve your Customer Service
Skills in order to take your customer's experience to the next level and beyond!
It's free and you will get to download it instantly! Click
Here To Get Your FREE E-Book!
Customer Service Certificate Program
Receive A Handsome Certificate To
Display Upon Completion
Do
YOU Have The Skills You NEED To Do Your Very Best &
Prepare Yourself For The Opportunities That Lie Ahead?
Quality
Customer Service Training Need Not Be Expensive!
Our Easy To Use & Cost
Effective Customer Service Training Will Quickly Improve Your
Customer Satisfaction Ratings, & Keep Your Customers Coming Back To You Again &
Again!
Click On
Title For
More Information
Customer
Service Training
Packages,
Group Training, & Corporate Training
A
complete course in Customer Service with a Certificate of Completion when
you're done! A perfect way to show your customers that you care enough
about their needs to take the time to learn how to best serve their needs!
We
offer licensing plans for any size group! Get quality Customer Service
Training for far less than you would think possible! Personalized manuals
for large users!
Discover
what the value of Customer Service Training really is to you and your
company. Discover what will happen if you don't invest in Customer Service
Training and improve your skills now!
Make
sure to bookmark our newest location on the web! We can now also be found
at
http://www.customerservicetraininginstitute.com
How
Serious Are YOU About YOUR Customer Service Training?
Would You Like To Keep
Informed On The Latest Customer Service Training
Information & Our Latest Products?
Why Not subscribe To Our Customer Service Training Newsletter?
(Subscribers
Get Special Offer's, Too!)
Corporate
Customer Service Training
Resources! Bring Our Customer
Service Training
To Your Employees! Train-The-Trainer
Manuals - Trainer's
Manuals - Student
Workbooks
Click Here For More Information
Do You Need to
Train a Large Group of People?
We offer group licensing plans for any size group! Get quality Customer Service
Training
at lower costs through group licensing!
Personalized content
available for large users.
For more information, please CLICK
HERE!
Direct Customer Service Training
Manual Product Links:
There is a brand new
website, created by one of our authorized distributors, that is a
great source of all kinds of Customer Service Training resources and
products (even ours!) At this site you can find books, videos, audios
and all kinds of products, all related to Customer Service Training.
Product reviews and commentary make this a great site to visit and
bookmark as well!
If you are Looking for Other
Types of Training,
check Out This Directory of Training
Seminars
At The Customer
Service Training Institute, we are all about success! Our Customer Service
Training
manuals will help you bring the very best Customer Service Skills to
your job and your company!
"Get Your Customer Service
Training From The Customer Service Training Experts"
Customer Service Training Customer Care
Training Customer Service Training Customer Care Training Customer Service
Training
