We WANT you to get the training and skills
 YOU need to provide your customers with the
very best experience possible. So.........

"Get Special Pricing On Our Best Selling 
Customer Service Training Manual Sets"

Six of our most popular training manuals
 all in one discounted package!

Plus, Special Packages For Managers & Career Building!

Get a well rounded Customer Service education 
at your own pace and on your own schedule!

Dear Friend:  

Greetings! Customer Service Training is one of the most important parts of running a successful business but sometimes it can either be totally neglected or difficult to find. Because of this, 15 years ago, The Customer Service Training Institute was formed.

We have well over 30 years of Customer Service experience in the private sector, financial sector and with both small businesses and Fortune 500 companies. I am a Certified Trainer in Customer Service and I have spent my career training people just like you how to provide the very best customer service experience to each and every one of their customers. One important lesson I learned over the years is:

It's Not Just What You Do - It's How You Do It That Counts!

When it comes to customer service, it is often how you do the things that make the difference between satisfying a customer and having them run for the door! Sometimes even the most well intentioned act can result in customers leaving never to come back.  These customers, and the income they provide you and your business, are gone forever! The worst part is that they never tell you why they left.

When this happens you feel disappointed and maybe a little frustrated. You wonder if you could have, or should have, handled the situation better. You wonder if you did something, or said something wrong. To makes things worse, you may never find out what you did wrong!

The problem is that today, business is more competitive than ever. With the growing Internet presence and on-line shopping, customers have more options available to them than at any time before. They can compare products, prices, benefits, and more in minutes from the comfort of their own home! Because they have more options, you have to find ways to get people to buy from you not your competition!
 

Knowledge Is Power! - Become A "Customer Magnet!"

The fact is, most of us want to provide great service. We want people to come and do business with us rather than our competition. We also want to become more efficient, more productive, and have less stress in our daily work environment. Wanting is not the problem, getting the training is the problem. Several obstacles stood in our way.

Seminars can cost you several hundred dollars (plus travel expenses, hotels, and time off from work), and can be inconvenient to attend. Most local Collages, or schools don't teach these skills (though they should!) but even then, taking a College course is even more time-consuming.

Get The Training You Want On Your Schedule & At Your Pace!

The best answer is self-paced training. Our manuals let you get the training and information you need in a convenient and efficient manner. train in the comfort and privacy of your own home or office and do it on your schedule. As little as 15 minutes a day can give you the skills you need to provide World-Class Customer Service to your customers! The best part is, you can get our training for a fraction of what a single seminar would cost!

Our Manuals Are Fun & Easy To Read!

Nothing ruins training than some boring old text book or handbook. Our manuals are written so that everyone will enjoy reading them and understand the information in them. They are not filled with pictures, graph, filler or anything like that. Just the information you need so you get it quickly and easily! Get the training you want and have fun doing it!

Take a look at a couple of samples from two of the training manuals in this set:

Click Here For A Sample From Customer Service Basics!

You will be surprised to see just how easy it is to learn and implement the tips and techniques contained in these manuals! With our instant download technology, you can order these manuals this morning and be ready to make meaningful improvements this afternoon! 

We believe training should be convenient and effective at the same time. Training should also be an enjoyable experience so our manuals are written in a very easy to understand format that anyone can easily follow, understand, and learn to apply. Look at what one of our customers had to say about their recent training experience:

These are the manuals you get in this great package:

These are the same techniques I used to go from "new employee" to "employee of the year" in my first year on the job! Hey, anyone can do this. All you need is a little bit of time, this manual set, and the desire to make some really easy changes.

What's In It For You????

The bottom line is that no one is going to buy something or learn something if there is no benefit to it. The fact is, Customer Service Training has so many benefits, it is difficult to list them on one page. But, here are some of the main benefit you will receive from taking the training in this manual set:

• Increased customer satisfaction. When you treat customers right, they come back. Plain and simple.

• Increased customer retention. All businesses need to keep their existing customers in order to survive and grow.

• Reduced stress in the workplace and in life. Being able to interact better with people can dramatically reduce daily stress.

• Self-Paced training let's you work within your schedule. No matter how much or little time you have, you can do this!

• These skills are among the most sought after skills by human resource and employment specialists.

• These skills increase you productivity and efficiency, allowing you to get more accomplished in the same amount of time.

• You get the skills you need, in a short amount of time, with the least amount of inconvenience

• Instant downloads get you started fast! It's possible to make meaningful progress the same day you order!

• And much, much more!

     Our training is so easy and so effective, educational institutions use the same training materials to help their students master Customer Service Fundamental and Advanced skills! Just look at what one of our educational partners have to say about our training materials: