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Customer
Service Tip #1 : Have
clearly posted warranties, processes, and policies. Very
often confusion will occur if customers are not aware of certain
policies, warranty coverage, or restrictions. Make sure everything is
clearly posted or provided in writing so that everyone is correctly
informed.
Customer
Service Tip #2: Be
Pro-Active In Your Thinking and actions. The very
best time to address problems is before they occur! Examine every
process, past problems encountered and procedure to help identify
potential trouble spots. Then, make changes as deemed necessary.
Customer
Service Tip #3: Make
sure EVERYONE is trained in Customer Service Skills!
One very common mistake companies almost always make is providing
customer service training for only their customer service department
staff. In reality, everyone from sales through delivery personnel should
have training in this critical area.
Customer
Service Tip #4:
Don't try to win when resolving a problem, try to be
fair. Resolving
problems should not be viewed as a competition with a winner and loser.
Instead, approach it with the idea of making both the customer and your
business winners so everyone walks away satisfied.
Customer
Service Tip #5:
Make the customer part of any product
resolution. Don't
dictate to a customer what will happen next. Instead, make them part of
the process. When a customer feels that their input matters they are far
more likely to be satisfied with the outcome.
Customer
Service Tip #6:
Stop, Look, and Listen! Always
pay attention to what the customer is saying. Never rush or jump to
conclusions while the customer is explaining something to you. In the
eys of the customer, when you stop or interrupt them, they view it as
rude and demeaning.
Customer
Service Tip #7:
Be an expert on your product and your business! In
order to deliver great customer service, you need to deliver accurate
information in a timely manner. This means knowing your product and your
policies, warranties, and procedures so you can inform your customers
accurately.
Customer
Service Tip #8:
Before you act or speak, put yourself in the place of the customer. It
can help a great deal to give some thought on how you would react if
someone said what you are planning to tell the customer to you. If you
react negatively, chances are the customer is likely to react poorly as
well. You might wish to reconsider your course of action before you
speak or act.
Customer
Service Tip #9:
Know your competition! Chances
are your customer has checked out your competition or at least plans to
shortly. Make sure you know what your competition offers and let your
customers know how you and your business represent a better value for
the customer. If you don't do it now, the customer might go somewhere
else and purchase even though you might have the better sales package!
Customer
Service Tip #10:
Ask your customers what they think!
Customers who are not happy likely will not tell you. They will just
leave and go somewhere else. A better approach would be to seek out the
opinions and thoughts of your customers. You can use a survey of some
kind or just have someone ask them on the way out of your store. A
survey might be more accurate because people are not as likely to be
honest and negative in person because they do not want a confrontation.
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