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You Asked For It! We
Responded! Bring Our Training To Your Audience!
Currently On
Sale AT A HUGE Discount (See Below For Details!)
Corporate Training
Resources!
Material For: Trainers -
Human Resource Professionals - Consultants - Counselors
-
Do you have a
group of people that you would like to train?
-
Are you a trainer or do you have a trainer on your staff?
-
Do you want to offer on-site Customer Service Training to your staff?
If
so, our Corporate Training Resources can be the answer to all your questions and
more! We offer a full training program including manuals, PowerPoint
presentations, and exercises that will enable any trainer to provide quality
training at your location! Our programs are designed to be interactive which
helps every participant understand and apply the material covered in the
training program. Interactive programs offer a far greater level of success than
lecture formatted programs. Our programs offer a "hands on" approach
to customer Service in a controlled and risk-free environment. Participants
learn to apply what they have learned without having to "practice" on
real customers!
Why Do You or
Your Staff Need Customer Service Skills Training?
-
Losing
customers is expensive! It can cost 5 - 10 times more to replace a customer
than to make an existing customer happy!
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Making
customers happy leads to increased sales and larger sales!
-
Satisfied
customers tell their friends! Added sales and leads can help your business
grow!
-
Providing
better service than your competition makes it easy for your customers to
come back time and time again!
-
Good service
and satisfied customers reduce the stress on everyone and increases
productivity!
Who Can Do This Training?
Any current trainer can learn how to present this
material effectively. We offer a train-the-trainer manual that will provide all
the required knowledge and background required to present this material in the
proper way. This manual discusses the proper mindset of the trainer, the
importance of the material itself, and the proper way to present an effective
and well planned training session.
This training material can be used by:
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Human
Resource Professionals
-
Business
Trainers
-
Consultants
-
Training
Professionals
-
Managers and
Supervisors
-
Employment
Agencies & Outplacement Services
-
Anyone
involved in updated skills training
Why Our Training?
Our
training packages take the guesswork and preparation time away from the trainer!
Our packages are complete and include everything you need to put on a very
effective training presentation for any size audience! There are no hidden costs
or extras to buy! Take a look at what our
training manuals include:
-
Manuals take
you step by step through the course content
-
Accompanying
PowerPoint Presentation helps you create a powerful and effective
presentation! This presentation is designed to complement the trainer's
manual.
Each segment
includes alternative or additional exercises to help people apply what they
have learned! Interactive
exercises provide a greater opportunity to learn! Each lesson
is accompanied by an explanation of the focus point of the lesson and why
it's important! The focus
point gives the Trainer direction on how to present each topic! -
Each lesson
is accompanied by a list of questions designed to initiate discussion of the
topic. Discussions help
everyone to apply the new information to their job or situation.
-
The entire
program is designed to be interactive to increase participation and increase
learning! Interactive
programs greatly increase the success rate of all participants!
What Are The
Benefits To You & Your Company?
Much of the expense from training is travel, meals, and costly seminar fees. Add
to that increased time off from work and you have a very expensive training
option. Very often the costs involved do not make it practical. Doing your own
training, or offering this training to others enables you to:
-
Create a very
cost effective solution to your Customer Service Training needs.
-
Assure that
everyone gets the same training experience by using the same trainer.
-
Tailor the
course content to include specific situations and procedures unique to your
industry.
-
Create an
on-going training program for new employees as they enter the company.
-
Control the
size of each training group for maximum attention to every participant!
-
Reduce time
off from work and allows you to control time and length of training!
-
Create an
impressive training program without the costly research and development
costs!
Participant
Manuals also available with your logo or company name on the cover! (min of
100 manuals required). Create the impression of a custom training program
for pennies on the dollar!
Why Interactive? Because
Interactive Course Content Means Greater Results!
It has been documented that courses which involve direct participation are far
more effective than lecture formats. By involving each person in the class
through discussions, exercises, and role-playing, you allow each participant to
think about the content and get a "feel" for it while applying it.
This helps bring reality into the subject matter and makes people far lore
likely to retain what they learn.
Our unique interactive design makes presenting material easy! Here's how:
-
Discussion
Questions - included
after every topic, these questions allow for a dialogue between all
participants. These questions are are designed to bring out life experiences
and specific information relevant to a wide variety of applications.
-
Focal Point
Description - explains
the importance of each topic so the trainer is sure how to present the
material and provide relevant examples.
-
Optional
Exercises - included
after each topic is presented, these exercises permit each participant to
apply what was just taught and practice each topic in a controlled classroom
setting.
The human mind retains
material and information that it feels apply to their individual situation. By
using the interactive approach to training, the mind is stimulated and informed
in many different ways. Each time the mind discovers something it feels is of
value, it files the information away for future use. Interactivity makes this
process happen faster and more completely than reading from a book or listening
to a speaker.
How Do
Costs Compare? Seminar
Costs:
-
Seminars can
cost $200 for one day or $400 for a two day seminar PER PERSON!
-
Travel and
meal costs can easily add $50- $75 to the cost of the seminar.
-
If your
seminar is not available locally, lodging can add $150 -$200 per night!
Total cost per person (without lodging) = $250 - $475 per person
Cost per 100 participants = $25,000 - $47,500!!!
In-House Training Costs:
-
Initial purchase of
Train-The- Trainer and Customer Service Basics Set = $400.00 (See
Limited Time Special Below!)
-
Participant licensing
and workbooks $40.00 ea
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NO travel!
-
NO meal expenses!
-
NO lodging costs!
-
Licensing fees* per
participant are included in the cost of the participant manual!
-
No hidden or extra
fees!
Total
cost per 100 participants = $400 plus $4,000 (100 manuals @ $40.00) = $4,400
(SEE Special Price Below!)
Savings
To You and Your Company = $20,600 - $33,100
Each additional 100 participants is only $4,000
(See Special Price Below!)
Available
Training Packages
Train - The -
Trainer Package
This
package includes a detailed training manual with an accompanying PowerPoint
presentations that guides you through the program. The program details the
correct mindset of teaching Customer Service as well as how to create and
present an effective class. This package is a pre-requisite to anyone purchasing
our Trainer Packages.
Special Limited
Time Introductory Pricing! Prices Subject to change Without Notice!
Cost of the
Train-The-Trainer Package:
$150.00 for both the Trainer's Manual & PowerPoint Presentation (plus $12.95
S&H)
"Unlocking
The Mystery of Great Customer Service" Package
This package
provides the course content for a two day Customer Service Training session.
Included are a Trainer's Manual and accompanying PowerPoint presentation that
co-ordinates with the manual. The course content is designed to be interactive
and includes additional exercise, discussion questions, and information required
to present an effective training session. Matching Participant Manuals available
separately below. Train-The-Trainer package must also be
purchased by all first-time purchasers.
Cost of the
"Unlocking The Mystery of Great Customer Service Package" Package:
$300.00 for both
the Trainer's Manual & PowerPoint Presentation (plus $12.95 S&H)
$20.00
each for Participant Manuals License (minimum order of 10 req.) Quantity discounts
available.
(shipping and
handling is $15.00 per 10 manuals - continental US only))
Cost of Participant Manuals include the licensing fee required to use the
material contained in the presentation. Participant Manuals can be purchased
separately as desired once the Trainer's Manual has been purchased. Trainer's
Manual does not include any licensing fees for participants as required. You
MUST pay a licensing fee for the use of the material to each person that you
train. The licensing fee is included in the price of the manual. The fee charged
per manual is for one participant only. Manuals may not be reused with other
participants without paying an additional licensing fee. Please contact us for
fee information if you are not purchasing a manual for every participant.
Special Offer For
First-Time Buyers! Limited Time Only! (SEE
Special Price Below!)
Get
both the Train-The-Trainer Manual and The "Unlocking The Mystery" Packages For
Just:
$400.00
Includes both training manuals & PowerPoint presentations (plus $14.95
S&H)
$20.00
each for Participant Manuals (minimum order of 10 req.) Quantity discounts
available.
NOTE: All prices
quoted based on material used within the Continental United States. Sales tax,
if applicable is not included. For shipments outside the continental United
States, please contact
us for a price quote.
LIMITED TIME
SPECIAL OFFER!!!
We are starting
a major commitment to Corporate Training and want to get as many trainers using
our materials as possible. So, we are offering this Trainer's Package at an
unheard of discount to get it to as many Trainers as possible!
Get BOTH the "Train
the Trainer" AND "unlocking
The Keys To Great Customer Service"
(Reg. $400.00)
plus trainers and
participant manual files on
an easy to use CD-ROM
AND 25 Participant
Licenses (Reg. $500)
(This is a $900.00
value) for just
$179.00
(Plus $8.95 shipping &handling (US shipments only. See Below for orders
outside the US)
Please
Click Here to Purchase
All materials
will be sent to you on an easy to use CD-ROM. The presentations are all in
PowerPoint for ease of use and they can be run straight from the disk through
any PC (sorry, not a MAC) that has Powerpoint. The accompanying manual files are
in Adobe PDF and can be printed out as needed. Just pop in the CD, it will start
automatically, and you're on your way! It just does not get any easier than
this!
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