You Asked For It!
We Responded! Bring Our Training To Your Audience!
On Sale AT A HUGE Discount (See Below For Details!)
Corporate Training Resources!
Trainers - Human Resource Professionals - Consultants - Counselors
have a group of people that you would like to train?
a trainer or do you have a trainer on your staff?
want to offer on-site Customer Service Training to your staff?
so, our Corporate Training Resources can be the answer to all your
questions and more! We offer a full training program including manuals,
PowerPoint presentations, and exercises that will enable any trainer to
provide quality training at your location! Our programs are designed to
be interactive which helps every participant understand and apply the
material covered in the training program. Interactive programs offer a
far greater level of success than lecture formatted programs. Our
programs offer a "hands on" approach to customer Service in a
controlled and risk-free environment. Participants learn to apply what
they have learned without having to "practice" on real
You or Your Staff Need Customer Service Skills Training?
customers is expensive! It can cost 5 - 10 times more to replace a
customer than to make an existing customer happy!
customers happy leads to increased sales and larger sales!
customers tell their friends! Added sales and leads can help your
better service than your competition makes it easy for your
customers to come back time and time again!
service and satisfied customers reduce the stress on everyone and
Can Do This Training?
Any current trainer can learn how to present this material
effectively. We offer a train-the-trainer manual that will provide all
the required knowledge and background required to present this material
in the proper way. This manual discusses the proper mindset of the
trainer, the importance of the material itself, and the proper way to
present an effective and well planned training session.
training material can be used by:
Agencies & Outplacement Services
involved in updated skills training
training packages take the guesswork and preparation time away from the
trainer! Our packages are complete and include everything you need to
put on a very effective training presentation for any size audience!
There are no hidden costs or extras to buy! Take a look at what our
training manuals include:
take you step by step through the course content
PowerPoint Presentation helps you create a powerful and effective
presentation! This presentation is designed to complement the
segment includes alternative or additional exercises to help people
apply what they have learned! Interactive
exercises provide a greater opportunity to learn!
lesson is accompanied by an explanation of the focus point of the
lesson and why it's important! The
focus point gives the Trainer direction on how to present each
lesson is accompanied by a list of questions designed to initiate
discussion of the topic. Discussions
help everyone to apply the new information to their job or
entire program is designed to be interactive to increase
participation and increase learning! Interactive
programs greatly increase the success rate of all participants!
The Benefits To You & Your Company?
of the expense from training is travel, meals, and costly seminar fees.
Add to that increased time off from work and you have a very expensive
training option. Very often the costs involved do not make it practical.
Doing your own training, or offering this training to others enables you
very cost effective solution to your Customer Service Training
that everyone gets the same training experience by using the same
the course content to include specific situations and procedures
unique to your industry.
an on-going training program for new employees as they enter the
the size of each training group for maximum attention to every
time off from work and allows you to control time and length of
an impressive training program without the costly research and
Manuals also available with your logo or company name on the cover!
(min of 100 manuals required). Create the impression of a custom
training program for pennies on the dollar!
Why Interactive? Because
Interactive Course Content Means Greater Results!
been documented that courses which involve direct participation are far
more effective than lecture formats. By involving each person in the
class through discussions, exercises, and role-playing, you allow each
participant to think about the content and get a "feel" for it
while applying it. This helps bring reality into the subject matter and
makes people far lore likely to retain what they learn.
unique interactive design makes presenting material easy! Here's how:
included after every topic, these questions allow for a dialogue
between all participants. These questions are are designed to bring
out life experiences and specific information relevant to a wide
variety of applications.
Point Description - explains
the importance of each topic so the trainer is sure how to present
the material and provide relevant examples.
included after each topic is presented, these exercises permit each
participant to apply what was just taught and practice each topic in
a controlled classroom setting.
The human mind retains material and
information that it feels apply to their individual situation. By using
the interactive approach to training, the mind is stimulated and
informed in many different ways. Each time the mind discovers something
it feels is of value, it files the information away for future use.
Interactivity makes this process happen faster and more completely than
reading from a book or listening to a speaker.
How Do Costs Compare?
can cost $200 for one day or $400 for a two day seminar PER PERSON!
and meal costs can easily add $50- $75 to the cost of the seminar.
your seminar is not available locally, lodging can add $150 -$200
Total cost per person (without lodging) = $250 - $475 per person
Cost per 100 participants = $25,000 - $47,500!!!
purchase of Train-The- Trainer and Customer Service Basics Set =
$400.00 (See Limited Time
licensing and workbooks $40.00 ea
fees* per participant are included in the cost of the participant
No hidden or
cost per 100 participants = $400 plus $4,000 (100 manuals @ $40.00) =
$4,400 (SEE Special Price
Savings To You and
Your Company = $20,600 - $33,100
Each additional 100 participants is only $4,000 (See
Special Price Below!)
The - Trainer Package
package includes a detailed training manual with an accompanying
PowerPoint presentations that guides you through the program. The
program details the correct mindset of teaching Customer Service as well
as how to create and present an effective class. This
package is a pre-requisite to anyone purchasing our Trainer Packages.
Limited Time Introductory Pricing! Prices Subject to change Without
the Train-The-Trainer Package:
$150.00 for both the Trainer's Manual & PowerPoint Presentation
(plus $12.95 S&H)
The Mystery of Great Customer Service" Package
provides the course content for a two day Customer Service Training
session. Included are a Trainer's Manual and accompanying PowerPoint
presentation that co-ordinates with the manual. The course content is
designed to be interactive and includes additional exercise, discussion
questions, and information required to present an effective training
session. Matching Participant Manuals available separately below. Train-The-Trainer
package must also be purchased by all first-time purchasers.
the "Unlocking The Mystery of Great Customer Service Package"
for both the Trainer's Manual & PowerPoint Presentation (plus $12.95
$20.00 each for Participant Manuals License (minimum order of 10 req.)
Quantity discounts available.
(shipping and handling is $15.00 per 10 manuals - continental US only))
of Participant Manuals include the licensing fee required to use the
material contained in the presentation. Participant Manuals can be
purchased separately as desired once the Trainer's Manual has been
purchased. Trainer's Manual does not include any licensing fees for
participants as required. You MUST pay a
licensing fee for the use of the material to each person that you train.
The licensing fee is included in the price of the manual. The fee
charged per manual is for one participant only. Manuals may not be
reused with other participants without paying an additional licensing
fee. Please contact us for fee information if you are not purchasing a
manual for every participant.
Offer For First-Time Buyers! Limited Time Only! (SEE
Special Price Below!)
both the Train-The-Trainer Manual and The "Unlocking The
Mystery" Packages For Just:
Includes both training manuals & PowerPoint presentations (plus
$20.00 each for Participant Manuals (minimum order of 10 req.) Quantity
prices quoted based on material used within the Continental United
States. Sales tax, if applicable is not included. For shipments outside
the continental United States, please contact
us for a price quote.
TIME SPECIAL OFFER!!!
starting a major commitment to Corporate Training and want to get as
many trainers using our materials as possible. So, we are offering this
Trainer's Package at an unheard of discount to get it to as many
Trainers as possible!
BOTH the "Train
the Trainer" AND
Keys To Great Customer Service"
and participant manual files
on an easy to use CD-ROM
Participant Licenses (Reg. $500)
(This is a
$900.00 value) for just
(Plus $8.95 shipping &handling (US shipments only. See Below for
orders outside the US)
Click Here to Purchase
materials will be sent to you on an easy to use CD-ROM. The
presentations are all in PowerPoint for ease of use and they can be run
straight from the disk through any PC (sorry, not a MAC) that has
Powerpoint. The accompanying manual files are in Adobe PDF and can be
printed out as needed. Just pop in the CD, it will start automatically,
and you're on your way! It just does not get any easier than this!