The Customer Service Training Institute

Do you deal with customer service conflict and hollering all day long?
Do you have trouble dealing with conflict with different kinds of people?
When a Customer Service conflict occurs, what do you do?
When you get involved, does the situation get worse?
What is your first reaction to a Customer Service conflict?

If the above questions pertain to you or your customers, you need:

When we see or feel a Customer Service conflict happening, what's our first reaction? Do we want to take ownership of the situation and resolve the problem or do we want to run to the nearest door? No one wants to be part of a conflict or negative experience. That is just human nature. Avoiding a conflict, however, just makes matters worse! Customer Service conflicts appear in our lives everyday. Customer Service appear in the workplace, in our private lives, and just about every other part of our existence. You cannot ignore or prevent them from occurring 100% of the time. You can, however, learn how to minimize their repercussions and limit how often they occur. You can learn how to deal with conflict efficiently and effectively.

Conflict Resolution Skills provides you with easy to understand information and techniques that eill enable you to resolve or minimize the customer service conflicts that you come in contact with. Though presented from a business point of view, the information can be readily adapted and applied to resolve conflict in personal lives also!

What a customer service conflict really is.
What you need to have in order to have a conflict.
How to uncover the real reasons behind the conflict.
How to minimize the effects of customer service conflict.
Simple techniques that diffuse most conflict on the spot!
Common mistakes that cause most conflict to start or make existing things worse!

IMPORTANT: Always keep in mind that a customer lost is a customer gained by your competition! Your customers need what you provide. They will buy from you or go to your competition! Make sure you retain their business. Don't hand your customers over to your competition through poor customer service. Keep your business strong and competitive through quality customer service!

Conflict Resolution skills are a must for anyone that has any direct or indirect contact with customers, co-workers, or other personnel. Knowing how to minimize conflict will increase customer satisfaction, enable you to deal effectively with customers, and increase your worth to your company and in the marketplace! Conflict Resolution skills should be part of every person's customer service training program.

Conflict Resolution skills are also valuable in dealing with people in your everyday life. Much of what is presented in Conflict Resolution can be applied when dealing with family, friends, and other people we deal with as we go through our everyday lives! The skills presented in Conflict Resolution will be an important addition to your Customer Service Skill set. Put these skills to work for you today!

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Conflict Resolution
is also available on a Windows-based CD-ROM for
$14.95 plus $4.95 S&H
(above prices are for delivery in the United States only. Please e-mail us for price quotes for areas outside the United States)

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