The Customer Service Training Institute
Specialists in: Career Enhancement - Customer Service Training - Corporate Training Products
"Be A Leader, Not A Follower! We Give You A Phd. In Success!"


All Materials Created By Certified Customer Service Training Professionals With Over 25 Years of Customer Service Experience!

 

 

Call Center Training    Call Center Training    Call Center Training     Call Center Training    Call Center Training    
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Call Center Agent
Pre-Employment Training

 

The Call Center Agent Training Program was designed by The Customer Service Training Institute.  It contains a series of easy-to-understand training manuals that will prepare you to become a successful Call Center Agent.  This program is recognized by companies that require such training prior to assignment as a Call Center Agent.

         

          As a prospective Call Center Agent, you need specific knowledge and you need to know how to apply it.  This program gives you the knowledge you need and shows you how to apply it in your day-to-day activities. 

          The comprehensive Call Center Agent Training Program consists of eight individual manuals.  Each manual is a stand-alone text that is written in an easy-to-understand format which makes it easy for anyone to learn. There are NO academic or work-related prerequisites for taking this program.

           The Call Center Agent Training Program is only $119.95 and consists of the following manuals:         

  • Call Center Basics - Become familiar with terminology, the working of a Call Center, and why companies use call centers to handle their support functions.
  • The Call Center Environment - Learn how to function in the Call Center environment and understand roles, responsibilities, and methods of evaluating performance.
  • The Call Center Agent - Learn what every Call Center Agent must do to become successful and how handle the day-to-day responsibilities of a Call Center Agent.
  • Customer Service Basics - Learn the basic fundamentals of Customer Service so you can start to think of everything from a Customer Service point of view.
  • Great Customer Service Over The Phone - Learn how to effectively use the telephone in Customer Service situations to increase Customer Satisfaction.
  • Conflict Resolution - Every situation has a potential conflict waiting to come into play! Learn how to minimize these situations and resolve them quickly and inexpensively.
  • Service Recovery Skills - When something goes wrong, how you react can either lose your company a customer or get one back for life! Learn what to do when things go wrong!
  • How To Interact With Different Kinds of Customers - No two people are quite the same. Learn how to effectively deal with a wide range of people to increase Customer Satisfaction.

You will also receive the following publication to help utilize your new skills:

  • 7 Days To Great Customer Service - Knowledge does you no good unless you put it to use. Learn how to effectively take what you have learned and implement it into your daily routine. 

          

            From an overview of the Call Center Industry, to specific customer service skills and techniques, the Call Center Agent Training Program will give you the skills you need to deliver World-Class Service to each and every caller.  We take you through the basic Call Center architecture, Call Center terminology, and the various systems and features that you are likely to encounter on the job.

           The training manuals are designed for self-study.  You can train on your schedule and at your own pace, and then proceed to the next topic when you feel ready and able.  All the manuals come to you via INSTANT DOWNLOAD which means that minutes after you complete the registration process you can get started.  The manuals are written in such a way as to make the training a pleasant and enjoyable experience.

           When you complete the program, you will then take a short test.  Upon receiving a passing grade,  we will then notify your employer and send you a full color Certificate of Completion.

           In addition, our manuals are there for you 24 hours a day, 365 days a year to help you through any situation or just to give you a "refresher" class whenever you feel you need it!

Would You Like To See A Sample From Our Call Center Agent Manuals?

Sample 1 (From Call Center Basics)

Sample 2 (From The Call Center Agent)

          

You can get the Call Center Agent Training Program
delivered via instant download, for 

 $119.95

just click on the button below!

PayPal accepts most major credit cards and checks. Please be advised that, if paying by check, the product download will not be provided until the check has cleared your bank. Therefore, for faster delivery, paying by credit card is preferred. Your purchase is covered in full by PayPal's Buyer Protection Program.

Please make sure that you follow the download process to it's completion. If you experience any problems with the download process, please contact us.

Note: This program is offered by CSTI and is intended to prepare individuals for a career as a Call Center Agent. It is a program only and NOT a guarantee of employment. For more details regarding employment opportunities, please contact the referring company or agent.

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