Call Center Agent
Learn How To Deliver World-Class Service To Any Customer, Anywhere!
Become The Very
Best Agent You Can Be!
- Does working in a
Call Center appeal to you?
- Do you like having
a job where no two days are exactly the same?
- Do you like the
challenges & rewards you get from helping people?
- Do you want to
become the very best Call Center Agent you can be?
Working in a call center can be a very rewarding career. For those people
who enjoying communicating with people and find challenging work exciting, a
Call Center agent might be just the job you're looking for! The Customer Service
Institute can help prepare you for a position as a Call Center Agent or, if you
are already an agent, help you improve your current performance. Whatever the
reason, our Call Center Agent training is just what you are looking for!
In order to do your best at any career, you need two things. You need knowledge
and you need to know how to apply it. Just as you would not get in the cockpit
of a plane and try to fly without training, the same holds true for just about
any job or career! Out training gives you the knowledge you need and we also
show you how to apply it in your day to day activities!
Our comprehensive Call Center Agent Program consists of seven individual
manuals. Each manual is a stand alone text that is written in an easy to
understand format that makes it easy for anyone to learn! No previous experience
or education is required! Just open the manual and read your way to success!
Our Call Center Agent Training Program consists of the following manuals:
- Call Center Basics
- The Call Center Environment
- The Call Center Agent
- Customer Service Basics
- Great Customer Service Over
- Conflict Resolution
- Service Recovery Skills
From an overview of the Call Center
Industry, to specific customer service skills and techniques, our Call Center
Agent Training Program will give you the skills you need to deliver World-Class
Service to each and every caller! We take you through basic Call Center
architecture, Call Center terminology, and the various systems and features that
you are likely to encounter on the job!
Just knowing equipment and terminology will not do you much good if you don't
have the customer service skills required to deliver world-class service and our
program provides those to you and more! From basic customer service skills to
advanced problem solving and recovery skills, you will have what you need to
handle every situation with confidence!
We also understand the two major obstacles to learning something new. Most
people don't have the time or the ability to remember something they learn in a
seminar or classroom. A workbook from a seminar does little good when you need
to refer back months later because you forgot what the instructor said!
Our training manuals are designed for self-study. which means that you can train
and learn on YOUR schedule and at YOUR pace! No more attending seminars where
they keep going on to new topics when you still don't understand something! You
proceed at your own pace and on your own schedule! No more having to juggle your
schedule to attend a class! Train at your own pace and proceed to the next topic
only when YOU are ready. Another added bonus is that all the manuals come to you
via INSTANT DOWNLOAD which means that minutes after you complete the ordering
process you can get started!
Plus, our manuals are there for you 24 hours a day, 365 days a year to help you
through any situation or just to give you a "refresher" class whenever
you feel you need it!
Would You Like
To See A Sample From Our Call Center Agent Manuals?
1 (From Call Center Basics)
2 (From The Call Center Agent)
Lastly, we realize the last obstacle most people encounter whenever they need
training. Money. Well, great, effective training does not have to be expensive,
When you consider that a one day seminar can cost several hundred dollars (not
including travel, parking, and meals plus time off from work, etc.) we have
priced our training to be not only competitive, but extremely affordable! In
fact, we priced this training package to be easily within the grasp of everyone.
this is a set of Manuals and not an individual title,Customer
Service Training for Health Care Professionals is available only in
format for viewing on your computer and for print capability.
PDF's are delivered to
you automatically after payment. You will have them in minutes
and will enable you to start immediately.
Order Customer Service Training for Health Care Professionals, Please
Click on the PayPal Button Below.