working in a Call Center appeal to you?
- Do you like
having a job where no two days are exactly the same?
- Do you like
the challenges & rewards you get from helping people?
- Do you want
to become the very best Call Center Agent you can be?
Working in a call center can be a very rewarding career. For those
people who enjoying communicating with people and find challenging work
exciting, a Call Center agent might be just the job you're looking for!
The Customer Service Institute can help prepare you for a position as a
Call Center Agent or, if you are already an agent, help you improve your
current performance. Whatever the reason, our Call Center Agent training
is just what you are looking for!
In order to do your best at any career, you need two things. You need
knowledge and you need to know how to apply it. Just as you would not
get in the cockpit of a plane and try to fly without training, the same
holds true for just about any job or career! Out training gives you the
knowledge you need and we also show you how to apply it in your day to
Our comprehensive Call Center Agent Program consists of seven individual
manuals. Each manual is a stand alone text that is written in an easy to
understand format that makes it easy for anyone to learn! No previous
experience or education is required! Just open the manual and read your
way to success!
Our Call Center Agent Training Program consists of the following
- Call Center Basics
- The Call Center
- The Call Center
- Customer Service
- Great Customer
Service Over The Phone'
- Conflict Resolution
- Service Recovery
From an overview of the Call
Center Industry, to specific customer service skills and techniques, our
Call Center Agent Training Program will give you the skills you need to
deliver World-Class Service to each and every caller! We take you
through basic Call Center architecture, Call Center terminology, and the
various systems and features that you are likely to encounter on the
Just knowing equipment and terminology will not do you much good if you
don't have the customer service skills required to deliver world-class
service and our program provides those to you and more! From basic
customer service skills to advanced problem solving and recovery skills,
you will have what you need to handle every situation with confidence!
We also understand the two major obstacles to learning something new.
Most people don't have the time or the ability to remember something
they learn in a seminar or classroom. A workbook from a seminar does
little good when you need to refer back months later because you forgot
what the instructor said!
Our training manuals are designed for self-study. which means that you
can train and learn on YOUR schedule and at YOUR pace! No more attending
seminars where they keep going on to new topics when you still don't
understand something! You proceed at your own pace and on your own
schedule! No more having to juggle your schedule to attend a class!
Train at your own pace and proceed to the next topic only when YOU are
ready. Another added bonus is that all the manuals come to you via
INSTANT DOWNLOAD which means that minutes after you complete the
ordering process you can get started!
Plus, our manuals are there for you 24 hours a day, 365 days a year to
help you through any situation or just to give you a
"refresher" class whenever you feel you need it!
You Like To See A Sample From Our Call Center Agent Manuals?
1 (From Call Center Basics)
2 (From The Call Center Agent)
Lastly, we realize the last obstacle most people encounter whenever they
need training. Money. Well, great, effective training does not have to
be expensive, When you consider that a one day seminar can cost several
hundred dollars (not including travel, parking, and meals plus time off
from work, etc.) we have priced our training to be not only competitive,
but extremely affordable! In fact, we priced this training package to be
easily within the grasp of everyone.
your Call Center Agent Training Program
delivered via instant download, for the
price of just $99.95