Your customers are your most important asset. Let's be very clear about one
thing: Even if you have the very best product and the most effective and well
written advertising copy, you won't be successful if you don't have customers to
buy that product! without customers, every business fails. In short, we need
people to buy our products and services and we must make it as easy and as
pleasant as possible to do so!
Customer Service Training is more than just being friendly and helpful to your
customers. Customer Service Training is an entire set of procedures and a whole
mindset in customer care. These are skills every business and every employee
needs to learn in order to be at their most productive and achieve the most
success. Without these skills, businesses use more resources to get customers
and even more resources to keep them! It has been proven that it can cost up to
10 times MORE to get a brand new customer than to keep an existing one happy!
Learn the basics
of Customer Service and develop an understanding of why these skills are so
important. This publication is a great tool for first time employees and those
returning to the workforce. It is also a great aid for long time employees that
are used to doing business "like they did in the old days". Customer Service Basics allows the first time worker, or
seasoned professional, to read, understand, and implement basic customer service
skills. It is ideal for use in situations where everyone needs to use the same
approach to customer service.
In Customer Service Basics, learn the answers to these
questions and more:
What is the real value of
one of your customers?
Why do even the best
businesses lose approx. 10% of their customers each year?
Why can problems sometimes
be a blessing in disguise?
How can good Customer
Service skills reduce stress in your job and in your life?
the answers to these questions and a lot more in this informative publication.
Learn basic skills, and the reasons behind them, in this easy to read and
understand manual. Written in bite sized chapters that allow you to learn at
your own pace, this manual is an invaluable reference guide you will turn to
time and time again.
Here For A Sample From Customer Service Basics!
Service Basics is available in 3 Formats.
format for viewing on your computer and for print capability.
PDF's are delivered to
you automatically after payment. You will have them in minutes
and will enable you to start immediately.
format for viewing on your Kindle Reader or with your IPAD after
installing the Kindle app from the I-Tunes app store. You will not
have the ability to print out any material on the Kindle version.
Kindle formats are purchased and delivered through Amazon and will be
sent using their WhisperNet system.
format is for those readers who prefer an actual physical book.
Physical books are the most expensive option but many like their
portability and ease of use for reference.
Order Customer Service Basics, Please Select the Format
you Want and Click on the Appropriate link Below.