|
Trainer's
Package!
Get two
PowerPoint Presentations: "Training the Trainer" &
"Unlocking the Keys To Great Customer Service" plus
trainer and participant manuals and a group license for 25
participants all for one low price!
Everything on an easy to use CD-ROM! |
Enhancing
The Customer Experience
On Sale
Now!!!! Limited Time Offer!!
Learn what it
means and what it takes to become totally customer-focused.
Learn how to quickly and effectively turn your business into a
truly customer-focused business. |
Customer
Service Master Manual Set
9 of our most
popular manuals and publications designed to give you a complete
education in both basic and advanced Customer Service Training
techniques and applications.
Everything on one easy to use CD-ROM! |
|
Customer
Service
Basics!
The
basics of Customer Service Training to teach you skills or refresh
existing skills. A perfect entry level or starter manual. Also perfect for
review |
Customer
Service For
Frontline Personnel
A manual designed for
service people in all industries and occupations. Learn how to increase
satisfaction and make your job less stressful. |
Customer
Service For
Service Technicians!
A manual designed for
service technicians, engineers, and other service or repair occupations.
Learn how to improve satisfaction and increase profits! |
|
Conflict
Resolution!
What
do you do when things go wrong? Let this manual take you step by step and
show you how to resolve problems and minimize their negative effects on
your business. These skills are a must for anyone in Customer Service! |
Customer
Service
Recovery!
Very
often how we react after things go bad can be the difference between
losing a customer and gaining one for life! Let us show you how to keep
your people coming back again and again! These skills are a must for all! |
How
To Interact With Any Kind Of Customer
Learn how to treat people
properly and determine which course of action to take to get the maximum
result. Different people require different approaches! |
|
Advanced
Customer
Service Skills!
Take your
Customer Service skills and performance to a higher level with these
advanced skills manuals. Get Conflict Resolution, Customer Service
Recovery, and How To Interact With Any Kind of Customer for one special
low price! |
Using
The Telephone For
Great Customer Service!
Learn how to interact
with people over the phone properly and effectively. Learn how to increase
sales, satisfaction, and keep people coming back again, and again,
and again! A must for businesses of all shapes and sizes! |
7
Days To Great
Customer Service!
Learn how to implement a
plan designed to make it easy to take your new customer service skills and
put them to use in your job! This program is FREE with any manual
purchase!
|
|
Download
Manual Set Special Offer!
Get a special
collection of our most popular titles in one great collection
and get them all for a very special low price!
This is a limited time offer so order your set NOW! |
Customer
Service Training
Certificate Program!
Get a collection
of our best selling Customer Service Training manuals as well as
a full color certificate of completion suitable for framing to
show your customers you care! |
Call
Center Agent Training
Prepare
yourself for achieving optimum performance in one of the most
challenging and rewarding customer service jobs out there today.
Get the basic and advanced skills you need to be at your best in
this great career!
|
|
Success
Strategies |
Management
Series Publication |
Career
Enhancement / Advancement |
|
How
To Thrive In ANY Economy!
Even in a poor
economy there are opportunities for people who know what to do
and how to go about doing it. Learn how to protect youself from
layoff, secure new opportunities, and bring security and
stability into your life easily! |
Customer
Service Training For Managers & Supervisors Discover
how you can lead the Customer Service experience for your staff
and team! Learn how to institute training and change outlooks,
focus areas, and improve the performance of your department and
staff!
|
When
Opportunity Knocks
To get the most
out of life, we have to be prepared when opportunities present
themselves. To get that dream job or promotion we have to learn
how to make sure we're ready and others KNOW IT! Success might
not be that easy, but failure is much, much harder! |
|
Re-Entering The Workplace
Millions of people
are returning to the workplace later in life. For these people the task
may seem difficult or at least intimidating.
This E-Book will give you the knowledge and
action plan you need to gain an advantage over others and be successful!
Click
Here For More Information! |
Enhancing
The Customer Experience
Learn what it
means and what it takes to become totally customer-focused.
Learn how to quickly and effectively turn your business into a
truly customer-focused business. Best of all, learn how to do
this in a very cost-effective and easy fashion.
Click
Here For More Information!
|
How To Thrive
In ANY Economy!
Even
in a poor economy there are opportunities for people who know
what to do and how to go about doing it. Learn how to protect
yourself from layoff, secure new opportunities, and bring
security and stability into your life easily! Over 400 pages of information and tools.
Click
Here For More Information! |
